¶ 🔧 UtilityTrack Product Guide
Welcome to the UtilityTrack Customer Wiki. Below you'll find an overview of each product or feature within the UtilityTrack suite, including when and how to use each one. This guide is intended to help you navigate and get the most out of your UtilityTrack tools.
¶ Go to
- First Login Step-by-step process for logging into your UtilityTrack account
- UtilityTrack Portal Survey data insights, administration, reporting and bulk exports
- UtilityTrack Maps Geospatial asset visualisation, mapping and data collection
- UtilityTrack Bridge Field CCTV collection
- GPTTrack Management of Gross Pollutant Traps
- SPSTrack Management of Pump Stations
- Troubleshooting Self-help Support
¶
¶ 📊 UtilityTrack Data Portal
Description:
The UtilityTrack Data Portal is your primary access point for viewing and managing utility asset data. It provides a web-based interface to access condition reports, inspection data, historical records, images, videos (such as CCTV), and other collected field data in real time.
Key Features:
- Centralized access to all asset and inspection data.
- View and download inspection reports, condition assessments, shape files and media.
- Search, filter, and organize assets by type, status, location, and more.
When to Use:
- Reviewing historical inspections or survey data.
- Downloading or exporting reports for internal use.
- Monitoring asset conditions and identifying those needing attention.
¶ 🗺️ UtilityTrack Maps
Description:
UtilityTrack Maps provides a spatial, map-based view of your utility assets and inspection data. It overlays asset data onto an interactive GIS map, making it easy to understand the physical layout and condition of assets such as pits, pipes, stormwater drains, potable water and sewer.
Key Features:
- Visual representation of asset locations and condition status.
- GIS layers including base maps, developer plans, aerial imagery, property boundaries, and more.
- Intuitive navigation and selection of assets via the map interface.
When to Use:
- Locating assets and understanding their placement and connectivity.
- Identifying trends or hotspots across a geographic area.
- Verifying asset information in relation to physical landmarks.
¶ 🔗 UtilityTrack Bridge
Description:
UtilityTrack Bridge is a data integration tool that allows UtilityTrack Maps data to be exported and injected directly into surveying software platforms such as WinCan. It enables operators to seamlessly transfer relevant asset and location data into the tools they use during field inspections.
Key Features:
- Streamlines data flow between UtilityTrack and third-party platforms.
- Reduces manual data entry and improves accuracy.
- Enhances field workflows by pre-loading asset information.
When to Use:
- Before starting field inspections using external software like WinCan.
- When exporting mapped data for use in external analysis or reporting.
- For integrating UtilityTrack’s asset registry into your existing workflows.
¶ 🧱 GPTTrack (Gross Pollutant Traps)
Description:
GPTTrack is a dedicated module within UtilityTrack for managing Gross Pollutant Traps (GPTs). It combines both tabular and spatial views of GPT assets, allowing users to track inspection data, service schedules, condition assessments, and locations in one place.
Key Features:
- Centralized recordkeeping for all GPT-related assets.
- Interactive maps showing GPT locations and condition status.
- Tools for tracking maintenance frequency and planning cleaning schedules.
- Visual status indicators for cleaning, inspection, or servicing schedules.
- Integration with inspection reports, images, and videos.
- Location-based filtering and reporting.
When to Use:
- Reviewing or managing GPT inspection and maintenance history.
- Planning servicing routes based on geographic layout.
- Identifying areas with high pollutant load or overdue servicing.
- Generating reports for compliance, auditing, or internal maintenance planning.
¶ 🛠️ Troubleshooting & Support Portal
Description:
This section provides guidance for resolving common issues across all UtilityTrack products. It includes FAQs, how-to guides, and access to technical support.
Key Features:
- Step-by-step guides for common tasks and issues.
- Explanations for common error messages and system behaviour.
- Contact info for technical support.
When to Use:
- Experiencing login issues, data not loading, or errors.
- Looking for guides on using specific features.
- Needing help with third-party integration (e.g. WinCan export issues).
¶ 📬 Need Help?
Visit our Support Portal to access additional resources or contact our support team.